Learn fun ways to help teens boost information literacy, featuring escape room games and social media tools, developed with public libraries. You can help your teen patrons to become better navigators of the information that they find online. Come learn about how you can offer fun and engaging experiences that bring teens to the library […]
This training is being presented by Homeless Library Academy and Ryan Dowd. Participants can expect to learn the following: Symptoms of dementia and how it impacts the brain Communication “Do’s” and “Don’ts” when talking to someone with dementia Tools staff can use and how to “redirect” Register for this event at the "Website" link in […]
From Sensory Storytimes to Disability Justice Book Clubs, libraries around the country push beyond the basics of ADA compliance to welcome disabled patrons at the library. But how do these libraries reach disabled library users and determine their information needs? In 2023 on behalf of Publishers Weekly, author and public librarian Susan Metallo interviewed librarians […]
You know about word games like Scrabble, Boggle and Bananagrams, but what about using Outfoxed, What Do You Meme?, or even Jenga for language development? Learn about some modern games, along with fresh ways to look at old favorites to highlight language skills. Your presenter, Annabelle Blackman, has used games professionally since 2017 in a […]
You're getting ready to implement a change at your library, from a new strategic plan to a major project. How do you get your staff, partners, or community to understand and align with this new direction? Theory of Change is a powerful tool to help you define a shared vision that everyone can strive for […]
Partnering with community can be a great strategy for the Public Library. Identifying the needs of community and then partnering with the correct resource can be a win-win solution for patrons and others. There is no need to recreate the wheel and there are significant benefits involved for the library and the community partner. In […]
Join Amy Geisinger, Mike Reilly, and Abbey Lukiewski to ask questions about filing reports, completing applications, or the general state aid program.
Customer service skills generally consist of the knowledge, processes, expertise and the understanding that are needed to make customers as satisfied as possible. These skills are developed through several different avenues, including training, support and experience. There are generally two different types of these skills: people and technical. Both types of skills are equally important […]
Join Amy Geisinger, Mike Reilly, and Abbey Lukiewski to ask questions about filing reports, completing applications, or the general state aid program.
Topics covered in this workshop include: Practical advice on how to handle challenging interactions with law enforcement. How to handle an individual officer who behaves unprofessionally. Tips on building a relationship with your police department. About the Speaker: Ron Hain has served in law enforcement for more than 28 years and has served as the […]
Are your reference skills ready for a refresh? Join us for a practical and engaging webinar designed for librarians and library staff who want to sharpen their foundational reference abilities. This session will empower you with: Effective Reference Interview Techniques: Discover strategies to better understand and meet patrons' needs. Top Reliable Sources: Learn about free, […]
Join Amy Geisinger, Mike Reilly, and Abbey Lukiewski to ask questions about filing reports, completing applications, or the general state aid program.