Bureau of Library Development – Compendium

Customer Service: Ten Basic and Essential Skills

Webinar

Customer service skills generally consist of the knowledge, processes, expertise and the understanding that are needed to make customers as satisfied as possible. These skills are developed through several different avenues, including training, support and experience. There are generally two different types of these skills: people and technical. Both types of skills are equally important […]

Handling Problem Interactions with Law Enforcement: A Conversation with Sheriff Ron Hain

Webinar

Topics covered in this workshop include: Practical advice on how to handle challenging interactions with law enforcement. How to handle an individual officer who behaves unprofessionally. Tips on building a relationship with your police department. About the Speaker: Ron Hain has served in law enforcement for more than 28 years and has served as the […]

Back to Basics: Reference Skills

Webinar

Are your reference skills ready for a refresh? Join us for a practical and engaging webinar designed for librarians and library staff who want to sharpen their foundational reference abilities. This session will empower you with: Effective Reference Interview Techniques: Discover strategies to better understand and meet patrons' needs. Top Reliable Sources: Learn about free, […]

Statewide Gathering – Central

BLAST IU 17 2400 Reach Rd., Williamsport, PA, United States

The first of four Statewide Gatherings hosted by the Bureau of Library Development.

Body Odor: How to Address Body Odor Without Awkwardness

Webinar

This training is presented in partnership with Homeless Training by Ryan Dowd. In this webinar, you can expect to learn: When to have the “body odor” conversation Two tools that make the conversation easier About lawsuits around body odor and libraries (what the courts say!) Register for this event at the “Website” link in the details […]