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You’re Invited to the Webinar Series Workforce Innovation and Opportunity Act (WIOA) Act Now Series: Customer Centered Design

Register for this July 29th session on Customer Centered Design, the third webinar in the Act Now Series, hosted by the Employment and Training Administration (ETA), to inspire innovation at the local and state level in achieving customer centered design as part of implementing the Workforce Innovation and Opportunity Act (WIOA).

This webinar is offered in partnership with the U.S. Department of Labor, the U.S. Department of Education, and the U.S. Department of Health and Human Services.  Design Thinking is a practical, repeatable approach to arriving at innovative solutions. Think of these Methods as a step-by-step guide to unleashing your creativity, putting the people you serve at the center of your designThink of these Methods as a step-by-step guide to unleashing your creativity, putting the people you serve at the center of your design process to come up with new answers to difficult problems. This webinar will include an overview of what Customer Centered Design is, examples from peers about how it is currently being used in the workforce and human services systems, and how other federal agencies are using Design Thinking to innovate services to customers.

Registration for this webinar is limited and seating is on a first-come, first-served basis. Please register today!

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