Public libraries have a mission to serve and include all members of the community, including teens with disabilities. In this webinar, with author, trainer, and accessibility consultant Renee Grassi, develop a comprehensive plan to welcome teens with disabilities at your library. In this workshop, attendees will learn about collections and technologies for teens with disabilities, […]
Join us for a panel discussion with a library director and two nonprofit executives on what leaders can do to maintain staff morale during challenging times. Attendees can expect to learn: How to communicate during crises without causing panic from navigating politics, layoffs, funding cuts, etc. Why recognition and connection matter more than pizza for […]
Loneliness has been deemed a public health crisis, and libraries might be poised to help resolve it. Libraries are generally recognized as places where we can gain knowledge and better ourselves. Can that include libraries playing a role in decreasing loneliness and improving our health through socialization As pillars of the community, libraries help build […]
The adoption and advancement of AI technologies has been swift, extensive, and...overwhelming. After assessing community interests and needs around AI in a recent poll (summarized here), WebJunction is bringing together a group of library leaders and technologists with AI expertise to discuss some of the main themes identified in the poll results, and their professional […]
This training is presented in partnership with Homeless Training by Ryan Dowd. In this webinar, you can expect to learn: When to have the “body odor” conversation Two tools that make the conversation easier About lawsuits around body odor and libraries (what the courts say!) Register for this event at the “Website” link in the details […]
Are your reference skills ready for a refresh? Join us for a practical and engaging webinar designed for librarians and library staff who want to sharpen their foundational reference abilities. This session will empower you with: Effective Reference Interview Techniques: Discover strategies to better understand and meet patrons' needs. Top Reliable Sources: Learn about free, […]
Topics covered in this workshop include: Practical advice on how to handle challenging interactions with law enforcement. How to handle an individual officer who behaves unprofessionally. Tips on building a relationship with your police department. About the Speaker: Ron Hain has served in law enforcement for more than 28 years and has served as the […]
Customer service skills generally consist of the knowledge, processes, expertise and the understanding that are needed to make customers as satisfied as possible. These skills are developed through several different avenues, including training, support and experience. There are generally two different types of these skills: people and technical. Both types of skills are equally important […]
Partnering with community can be a great strategy for the Public Library. Identifying the needs of community and then partnering with the correct resource can be a win-win solution for patrons and others. There is no need to recreate the wheel and there are significant benefits involved for the library and the community partner. In […]
You're getting ready to implement a change at your library, from a new strategic plan to a major project. How do you get your staff, partners, or community to understand and align with this new direction? Theory of Change is a powerful tool to help you define a shared vision that everyone can strive for […]
You know about word games like Scrabble, Boggle and Bananagrams, but what about using Outfoxed, What Do You Meme?, or even Jenga for language development? Learn about some modern games, along with fresh ways to look at old favorites to highlight language skills. Your presenter, Annabelle Blackman, has used games professionally since 2017 in a […]
From Sensory Storytimes to Disability Justice Book Clubs, libraries around the country push beyond the basics of ADA compliance to welcome disabled patrons at the library. But how do these libraries reach disabled library users and determine their information needs? In 2023 on behalf of Publishers Weekly, author and public librarian Susan Metallo interviewed librarians […]