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Multi-District Staff Development Workshop: The Librarian’s Guide to Homelessness Following the model of other regions throughout the Commonwealth, the Altoona, Central PA, and Johnstown Districts hosted Ryan Dowd, nationally sought after speaker and author of The Librarian’s...

  Spend the day with Dr. Steve Albrecht, one of the nation’s leading experts on library safety and security and author of Library Security: Better Communication, Safer Facilities. This multi district workshop, The Challenging Patron Workshop: Library Security, Safety and...

Karen Cullings, Interim Executive Director of the Dauphin County Library System, Randie Yeager, Human Services Director with the Dauphin County Human Services Department, Lisa Howald, Library Manager of the McCormick Riverfront Library, discuss conflict resolution in libraries with...

Date: Friday, August 17   9 am – 1 pm Location: Blair County Convention Center, 1 Convention Center Drive, Altoona, PA 16602 Dealing with challenging people and situations can be a fact of life, particularly while working in a public library. This interactive session will allow...

Date: August 27     9:00am-4:00pm Location: Holiday Inn Wilkes-Barre – East Mountain 600 Wildflower Drive, Wilkes-Barre, PA 18702 Presented by: Ryan Dowd, Author of The Librarian’s Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict,...

Ryan Dowd

Multi-District Workshop: Library Patrons: Practical Tools for Resolving (and Preventing) Problems Do you struggle with homeless, mentally ill, and addicted patrons? What about aggressive (and potentially) violent patrons? Do you have patrons who bring in too many bags? Smell really...