Past Events from March 19 – June 19 – Compendium

Customer Service: Ten Basic and Essential Skills

Webinar

Customer service skills generally consist of the knowledge, processes, expertise and the understanding that are needed to make customers as satisfied as possible. These skills are developed through several different avenues, including training, support and experience. There are generally two different types of these skills: people and technical. Both types of skills are equally important […]

Office Hours: Library Technology and Digital Literacy Teaching 2

Join Carrie Cleary for online open office hours for opportunities to discuss library technology, broadband integration, and digital literacy. These sessions will start as an open time for PA library staff to bring topics of discussion. Jump into an online meeting room to ask your questions, learn from other techies, or discuss the state of […]

Back to Basics: Reference Skills

Webinar

Are your reference skills ready for a refresh? Join us for a practical and engaging webinar designed for librarians and library staff who want to sharpen their foundational reference abilities. This session will empower you with: Effective Reference Interview Techniques: Discover strategies to better understand and meet patrons' needs. Top Reliable Sources: Learn about free, […]

Governors Advisory Council

Tentative Plan for a Governor’s Advisory Council (GAC) on Library Development Business Meeting. This meeting is likely to be in person in Erie at the Pennsylvania School Librarians Assocation Conference. Registration information will be posted on email lists when available. Agenda will be posted here.

Office Hours: Library Technology and Digital Literacy Teaching

Join Carrie Cleary for online open office hours for opportunities to discuss library technology, broadband integration, and digital literacy. These sessions will start as an open time for PA library staff to bring topics of discussion. Jump into an online meeting room to ask your questions, learn from other techies, or discuss the state of […]

Office Hours: Library Technology and Digital Literacy Teaching 2

Join Carrie Cleary for online open office hours for opportunities to discuss library technology, broadband integration, and digital literacy. These sessions will start as an open time for PA library staff to bring topics of discussion. Jump into an online meeting room to ask your questions, learn from other techies, or discuss the state of […]

Office Hours: Library Technology and Digital Literacy Teaching

Join Carrie Cleary for online open office hours for opportunities to discuss library technology, broadband integration, and digital literacy. These sessions will start as an open time for PA library staff to bring topics of discussion. Jump into an online meeting room to ask your questions, learn from other techies, or discuss the state of […]

Office Hours: Library Technology and Digital Literacy Teaching 2

Join Carrie Cleary for online open office hours for opportunities to discuss library technology, broadband integration, and digital literacy. These sessions will start as an open time for PA library staff to bring topics of discussion. Jump into an online meeting room to ask your questions, learn from other techies, or discuss the state of […]

Office Hours: Library Technology and Digital Literacy Teaching

Join Carrie Cleary for online open office hours for opportunities to discuss library technology, broadband integration, and digital literacy. These sessions will start as an open time for PA library staff to bring topics of discussion. Jump into an online meeting room to ask your questions, learn from other techies, or discuss the state of […]

Office Hours: Library Technology and Digital Literacy Teaching 2

Join Carrie Cleary for online open office hours for opportunities to discuss library technology, broadband integration, and digital literacy. These sessions will start as an open time for PA library staff to bring topics of discussion. Jump into an online meeting room to ask your questions, learn from other techies, or discuss the state of […]