Customer service skills generally consist of the knowledge, processes, expertise and the understanding that are needed to make customers as satisfied as possible. These skills are developed through several different avenues, including training, support and experience. There are generally two different types of these skills: people and technical. Both types of skills are equally important […]

Are your reference skills ready for a refresh? Join us for a practical and engaging webinar designed for librarians and library staff who want to sharpen their foundational reference abilities. This session will empower you with: Effective Reference Interview Techniques: Discover strategies to better understand and meet patrons' needs. Top Reliable Sources: Learn about free, […]