The New Castle District is offering Library Safety & Security: The Black Belt Librarian Workshop.  Access the flier for more info and registration information

AGENDA:
• The essential elements of a real world security program.
• How to approach patrons to inform them of rules in a way that will most likely get them to comply and keep
staff as safe as possible while doing so.
• How to help staff that may be making patron behavior problems worse themselves!
• How to recognize the different levels of patron emotion and what best to say and do (including when I think
you should call the police).

DATES:  September 22 Grove City    September 23 Butler    RSVP by September 7

PRESENTER: Warren Graham
Warren Graham has been a security professional for thirty years and he spent seventeen years as the Security and Safety Manager for the Public Library of Charlotte & Mecklenburg County, developing and overseeing their program. He left in August of 2006 to establish Warren Davis Graham Training & Consulting. In 2012, the American Library Association published an updated version of his books, entitled The Black Belt Librarian. Graham has made countless presentations and is a leading speaker internationally on practical day-to-day library security procedures.